FAQ

You have 14 days to return your order after receiving it. If the return period has passed, you will not be able to generate the return label.

Returned items must be in their original condition, unworn, unwashed, and with their tags intact. Items that are damaged, worn, or have their tags removed will not be accepted for return.

Unfortunately, Marlot does not cover return shipping costs. These costs are your responsibility except in the case of an exchange. An exchange requires placing a new order and returning the original item. In this case, we will reimburse the shipping costs. Please email us at hello@marlot-paris.com to request this.

Upon receipt of your package, we will refund you within a maximum of 15 days to the payment method used for the purchase.

Please allow approximately 7-14 days for your package to arrive. Upon receipt, we will process your refund within 15 days to the same payment method used for the purchase.

We remain available for any questions at the following email address: hello@marlot-paris.co m

Your order can be paid for by Visa, Mastercard, or American Express credit card. You can also pay for your order via Apple Pay, Google Pay, or your PayPal account.

We offer payment with Oney in 3 or 4 installments, free of charge, for any order over €100 in France.

For your information, our site does not allow payments by bank transfer.

Your payment is well secured.
Your banking information is encrypted and is not in our possession.

Our banking partners, Payplug and Paypal for France and abroad, guarantee the confidentiality of your information.

Yes, we offer payment with Oney in 3 or 4 installments, free of charge, for any order over €100 in France.

Your bank account will be debited upon validation of your order. Please note that there is always a delay on the part of banks; payment validation can sometimes take up to a day from the validation of the order.

If your payment has been declined, we invite you to try placing your order again using another payment method, or to contact your bank directly.

If the problem persists despite this, you can contact our teams at hello@marlot-paris.com and we will try to help you as best we can.

Unfortunately, our site does not allow you to benefit from tax exemption .

Your order will be shipped the next day. In addition to the shipping time, you must add the delivery time for your package to arrive.

PS: Please note that during public holidays, private sales, sales or collection launches, shipping and delivery times may be extended.

When your order is shipped, you will receive a confirmation email with the tracking number. It may take a few hours for the tracking to update, while our carrier collects your order. If you do not receive this email within 3 business days of placing your order, please contact customer service at hello@marlot-paris.com

For orders to the European Union (including France):

If, during your tracking on the website of the chosen carrier, you find an anomaly in the delivery of your package and you think that it may be lost or blocked, which can unfortunately happen, we invite you to contact our teams at hello@marlot-paris.com .
Don't forget to bring your order number and tracking number.

For orders outside the European Union:

If, during your tracking on the DHL website, you find an anomaly in the delivery of your package and you think that it may be lost or blocked, which can unfortunately happen, we invite you to contact our teams at hello@marlot-paris.com . Don't forget to have your order number and tracking number ready.

Colissimo shipment, order in Shipped status

Unfortunately, it is not possible to change the delivery address of an order that has been shipped. We recommend that you double-check your delivery address before confirming your order, and regularly check your account to ensure that your saved addresses are up to date.

DHL Express shipment, order in Shipped status

Please contact your local DHL office with your tracking number to see if it's still possible to change the delivery address. If the address is incorrect or incomplete, your package will be returned to the sender. Once our logistics team receives it, we can arrange for reshipment.

Order being prepared

Once your order is confirmed, we have a very short time to change your address. If you notice an error in your address, you can send us a message with "Urgent" in the subject line via the contact form or directly to our email shop@louisemisha.com as soon as possible, including your order number. We will do our best to process your change request, but we cannot guarantee it.

If you change the delivery address in your personal account after placing an order, the new address will only be taken into account from the next order onwards.

Packages that are returned to the sender are often the result of an error in the delivery address, repeated absences during several delivery attempts, or a package waiting at a post office that exceeds the 15-day hold period.

In any case, when our warehouse receives a return to sender, our service contacts the customer.

We nevertheless invite you to contact our teams at hello@marlot-paris.com

if you would like us to organize a new shipment for you.

Please check your spam folder, the email may have ended up there.

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank account or PayPal account has not been charged, this means that your order has not been validated.

If you have been charged to your account but have not received a confirmation email, please write to us directly at our email address hello@marlot-paris.com , providing the name and email address used when ordering, the order number if you have one, and the item(s) concerned.

Unfortunately, we cannot guarantee a modification or cancellation of an order because once it is in preparation, we have very little time for any possible modification.

To help us do our best, you can contact us at hello@marlot-paris.com , indicating the changes you would like and adding "Urgent" to the subject line. We will do our best to accommodate your request, but we cannot guarantee it.

We operate with limited inventory for each item, and typically have limited restocking. If you'd like to be notified when an item is available, simply go directly to the product page, click on the out-of-stock size, and enter your email address. You'll receive an email notification as soon as the item is back in stock.

You will find information on the product sheets to help you choose the right size. However, if you have any doubts, a size guide is also available. You can also contact us at the following email address for more information: hello@marlot-paris.com .

When logging in, click "Forgot your password?" An email will be sent to you to reset your password. Don't hesitate to check your spam folder if you don't see it in your inbox.

If you would like to receive our newsletter, all our latest news, exclusive information and be informed of our events, simply go to the bottom of the main page of the website and enter your email address.

For any questions, please do not hesitate to contact us by email at the following address: hello@marlot-paris.com

PS: You can unsubscribe at any time, directly on the newsletter by clicking on "Unsubscribe" at the bottom.

You can change your personal information, including your delivery address, at any time by going to the "My Account" section.

If you have any questions about your personal data, we invite you to look at the corresponding page or contact us at hello@marlot-paris.com

Our pieces are composed mainly of materials carefully selected for their impeccable quality. If you have any questions about specific items, do not hesitate to contact us directly by email at hello@marlot-paris.com .

Despite our careful attention to detail and quality control, compliance issues may still occur. Please contact us directly at hello@marlot-paris.com and attach a photo of the damaged item. We will exchange it and reimburse you for the shipping and return costs.

We encourage you to contact the retailer directly, who will handle after-sales service. Don't hesitate to send them photos of the damaged item.

Join us every Monday around noon by email to discover our latest newsletter which will keep you informed of our upcoming collection launches, sales and give you access to exclusive benefits ;)!

You can also follow us on Instagram which will keep you informed of all our news and events ;).

All our collections are made in Portugal in a family-run workshop to which we have been loyal since our beginnings. Their extensive expertise and the trust we have built with them allow us to guarantee you the highest quality standards with attention to detail, right down to the smallest details.

All our materials are Oeko-Tex certified, which guarantees the absence of toxic substances in all the components of the garment, thus respecting the skin of the whole family and the environment. Indeed, the Oeko-Tex® label ensures that each component of the product (fabric, threads, buttons, dyes, etc.) has been rigorously tested according to strict criteria established by scientific experts.

We prioritize ethical fashion by selecting more natural materials such as 100% organic cotton or organically grown jersey. Free from chemicals and GMOs, these materials require less water to grow and are more environmentally friendly.

By choosing a family-run clothing workshop in Portugal, we are promoting short-circuit production and supporting small businesses that support the local economy.

Our products do not travel by plane or boat; we have chosen to ship our goods only by truck to limit our carbon footprint.

Yes, we are committed to ensuring working conditions that meet the highest standards. Because our manufacturing facility is located in Portugal, our seamstresses benefit from European and national labor law. This legislation imposes high standards in terms of safety, quality, and respect for workers' rights. This ensures a healthy, ethical, and safe working environment, in line with our values ​​and social responsibility requirements.